Moderation Policy

Last updated: September 2026

This describes behavior that is already shipped — on the website and in the iRunReviews iPhone and Android apps. Nothing here is aspirational.

What we don't allow

• Spam or fake reviews (posts about a business you have no genuine experience with)
• Harassment, hate speech, or targeted abuse
• Inappropriate or explicit content
• Deliberately misleading or false claims about a business
• Content posted by a verified owner reviewing their own business (blocked automatically)

How reporting works

Any signed-in member can report a review or post directly from the "..." menu, choosing a specific reason (spam, harassment, inappropriate, misleading, or other) with an optional note. Reports are reviewed by our team.

Automatic protection

A post that receives 3 or more open reports is automatically hidden from public view while our team reviews it. This is reversible — if the report turns out to be mistaken or malicious, the post is restored and stays exactly as it was. Nothing is auto-deleted.

Business right of reply

A verified business owner can publicly respond to any review of their business — directly under the review, visible to everyone who sees it. This is the primary tool for a business to address an unfair or inaccurate review without needing it removed.

Blocking

Any member can block another member at any time from their profile. Blocking is mutual and immediate: neither account can see the other's posts, and messaging between the two stops.

Account & content control

You can edit or delete your own posts at any time. You can permanently delete your account and all associated data from Settings in the app or at irunreviews.com/delete-account — this requires no contact with support and takes effect immediately.

Our response commitment

Reports are reviewed by a real person. We aim to review every report within 24 hours.

Contact

Reports, appeals, and objectionable-content notices: [email protected]. That inbox is monitored.